Dexodent
Log inCreate accountRequest a demo

Dexodent Terms of use

The contract that each clinic or centre accepts when signing up.

Last updated: [FECHA] · v1

1. Who provides the service

Dexodent is a brand of [RAZÓN SOCIAL], S.L., a single-member company, which is the entity providing the service, with tax ID (NIF) [NIF] and registered office at [DOMICILIO], entered in the Commercial Registry of [PROVINCIA], volume [TOMO], folio [FOLIO], sheet [HOJA] (hereinafter, “Dexodent” or “the Provider”). Contact: info@dexodent.com.

2. Who it is aimed at

Dexodent is offered to dental and orthodontic clinics, healthcare professionals and training centres, who engage it for their professional activity (hereinafter, “the Customer”). It is not offered to consumers. The person who registers the account declares that they act on behalf of the Customer and that they are able to bind it.

3. What the service is

An online programme for managing the clinic: patient record, appointment book, communications, quotes, payments, invoicing and planning support tools (3D model, CBCT and cephalometry viewers, among others). The functions available depend on the plan and the add-ons subscribed to, as described on the pricing page at the time of subscribing.

Dexodent may add, change or withdraw functions. If it withdraws an essential function from a paid plan, it will give 30 days' notice and the Customer may cancel with a refund of the unused portion.

4. Nature of the product

Dexodent is not a medical device and does not bear the CE mark as such. No output of the programme constitutes a diagnosis, a prognosis or a therapeutic decision. The measurements shown in the viewers are approximate values provided as support. Functions assisted by artificial intelligence propose measurements, outlines or texts that the professional must review, correct and validate before using them.

Clinical responsibility always lies with the healthcare professional who treats the patient. The Customer undertakes not to use the programme as the sole basis for a clinical decision.

5. The account

  • The Customer is responsible for ensuring that the registration details are accurate and for keeping them up to date.
  • Each person uses their own access credentials. The Customer decides who has access and with which permissions, and is responsible for what is done with the accounts of its organisation.
  • If the Customer suspects that someone has gained access without permission, it must notify info@dexodent.com immediately.

6. Price and payment

  • The price is the one published at the time of subscribing, or that of the accepted quote. Taxes are added separately.
  • Payment is made in advance, monthly or annually, using the payment method registered by the Customer. Payments are processed by Stripe.
  • The subscription renews automatically for equal periods until the Customer cancels.
  • Dexodent may change its prices by giving 30 days' notice. The new price applies from the next renewal; if the Customer does not agree, it may cancel beforehand.
  • If a payment fails, Dexodent will give notice and try again. After 15 days without payment, it may suspend access until the situation is regularised; data is kept during the suspension.

7. Term and cancellation

  • There is no minimum commitment period. The Customer may cancel at any time from the application; cancellation takes effect at the end of the period already paid for, and that period is not refunded.
  • Dexodent may terminate the contract if the Customer seriously breaches these terms and does not remedy the breach within 15 days of notice, or immediately if the use puts at risk the security of the service or the data of other customers.
  • If Dexodent ceases to provide the service, it will give at least 90 days' notice and will refund the portion paid for but not used.

8. The Customer's data

  • The data, documents and images that the Customer enters belong to the Customer. Dexodent does not use them for any purpose other than providing the service.
  • Patient data is processed in accordance with the data processing agreement, which forms part of these terms and is accepted together with them. The Customer is the controller of that data; Dexodent is the processor.
  • The Customer may download its data at any time while the service is active.
  • After cancellation, the Customer has 30 days to download its data or reactivate the account. Thereafter, the provisions of the processing agreement on return, blocked retention and deletion apply.
  • Keeping the clinical records for the period required by law is the Customer's obligation.

9. The clinic's invoices

The invoices that the Customer issues with Dexodent belong to the Customer, who is responsible for their content and for its tax obligations. When the Customer enables the submission of invoicing records to the Tax Agency, it authorises Dexodent to send them on its behalf under the terms shown when it is enabled.

10. Permitted use

The Customer may not:

  • resell the service or give access to third parties outside its organisation;
  • copy, decompile or modify the programme, except as permitted by law;
  • upload unlawful content or data for which it has no legal basis;
  • attempt to access other customers' data or test the security of the service without written permission;
  • use it in a way that degrades the service for others.

11. Training centres

When the Customer is a training centre, it is responsible for the accounts of its teaching staff and students. Cases used for teaching must be demonstration cases or cases for which the centre has a legal basis; the centre decides what each student sees.

12. Intellectual property

The programme, its code, its design and the “Dexodent” brand belong to [RAZÓN SOCIAL], S.L. The Customer receives a non-exclusive, non-transferable right of use for the duration of the subscription, for its professional activity. These terms do not grant it any other right.

If the Customer sends suggestions, Dexodent may use them without owing anything for doing so.

13. Availability and support

Dexodent uses reasonable means to keep the service available and secure, makes backups and gives advance notice of scheduled maintenance where possible. It does not guarantee that there will be no interruptions or errors. Support is provided by email at info@dexodent.com.

14. Liability

  • Dexodent is not liable for the Customer's clinical decisions, for the content that the Customer enters, or for failures of third-party services that the Customer contracts on its own account (its operator, its bank, its own messaging accounts).
  • Dexodent is not liable for loss of profit or for indirect damages.
  • Dexodent's total liability on any ground is limited to the amount paid by the Customer in the 12 months preceding the event.
  • These limits do not apply in cases of wilful misconduct or where the law does not allow liability to be limited.

15. Changes to these terms

Dexodent may amend these terms. Significant changes are notified by email 30 days in advance; if the Customer continues to use the service after that date, they are deemed accepted. If it does not agree, it may cancel with a refund of the unused portion.

16. Online contracting

These terms can be saved and printed from this page. As the Customer is not a consumer, the parties agree that the pre-contractual information and acceptance confirmation requirements of articles 27 and 28 of Law 34/2002 (LSSI) do not apply. Dexodent keeps a record of the version accepted and of the date.

17. Governing law and jurisdiction

Spanish law. For any dispute, the courts and tribunals of [LOCALIDAD].

Other legal pages

Home